For the smooth running of your projects from inception to execution modern businesses don't just need a leader but someone who is an expert in the field. A Scrum Master helps your team to understand and implement this process successfully. At Hidden Brains, we understand that hiring a technical resource can be a little confusing. Our team of certified Scrum Masters come with an in-depth knowledge about the growing trends of technology.By inculcating best practices, acquiring information and applying them in real-time, our Scrum Masters guide your team efficiently by coaching them about self-organization and cross functionalities.Get the most of our dedicated Scrum Masters by implementing Scrum Development process thoroughly within your Organization. They can lead, coach and guide your business to increases the productivity and successful execution of the final product.
Cloud Telephony platform with all the services serves unique access to agent to connect with all the applications including multiple-channels, dialers and more. Screen pop, sticky agents, ACD, skill routing(based on dedicated skills of each agent), agent scripts and other advanced modules has been proven to improve the agent efficiency by 60%